TERMS

 

 

AND

CONDITION

1.

CONTRACT

 

There will be no binding contract between the Company and the Client until the following conditions have been met:

  • The Company Reservation Form must be signed

  • A deposit of 30% of the total amount must have been made

  • The terms and conditions of the reservation must have been confirmed by the Client.

There will be no binding contract between the Company and the Agent until the following conditions have been met:

  • The Agent Agreement has been signed

  • The terms and conditions of the reservation have been confirmed by the Agent.

  • A 30% deposit has been made (if not stated otherwise in the Agent Contract)

2.

PAYMENTS

A 30% deposit is required from each of the Clients when the form is presented to confirm a reservation.

The total amount that the Client owes to the Company must be paid no less than 30 days before the date of departure / start of services. (if not otherwise specified in the Agent Agreement). Clients who have not paid the full amount of services to the Company will not be allowed to start the itinerary. If the amount is not received, the Company will have the right to treat the reservation as canceled and therefore confiscate that part of the advance payment as determined by the Company.

Foreign currency invoices must be paid no later than the date indicated in the footer of the original invoice. If the payment is not made within the specified period, the Client is obliged to request a new invoice since the amount is subject to currency exchange fluctuations.

If the Company accepts payments by Credit Card from an Agent or Client, a supplement of 5% will be added to the final amount with American Express and 4% with Visa and Master Card.

3.

CANCELLATIONS

 

Any cancellation of reservation by the Client or the Agent must be in writing and will only be effective after the Company acknowledges its receipt. The date the Company receives the shipment or an Agent recognized by the Company will determine the cancellation fee, if any.

Cancellations will be incurred in the following ways:

46 days or more before departure: 10% of the total rate.

From 21 to 45 days before departure: 30% of the total rate.

From 14 to 20 days before departure: 50% of the total rate.

From 8 to 13 days before departure: 80% of the total rate.

Less than 8 days before departure: 100% of the total rate.

4.

CHANGES AND ALTERATIONS

 

"Force Majeure" means, in relation to the Company, any circumstance beyond the Company's control (including, but not limited to, acts of God, explosions, floods, fire, war or threat of war, sabotage, civil unrest, touch of remains, government interventions, weather conditions and other unforeseen events).

The Company will not be subject to break of the terms and conditions nor will it be indebted to the Client due to delays in execution, or for non-execution of any of its obligations mentioned below due to any Force Majeure.

If the Company is affected by Major Forces, it will be their right to vary or change any itinerary or agreement related to the tour or safari.

No refunds will be made for circumstances produced outside the control of the Company, necessitating alternative plans to guarantee safety and / or operation and enjoyment in relation to a tour or safari.

In the unlikely event of a vehicle malfunction beyond the Company's control and immediate repair, the Company will arrange for the part to be ordered and shipped to the vehicle's location point as quickly as possible. The Company reserves the right to alter the itinerary to compensate for any loss of time caused by Major Forces.

The company reserves the right to cancel the tour without prior notice and in that case it only agrees to refund all payments already made and received from the Client.

5.

TRAVEL INSURANCE

Travel and cancellation insurance is mandatory for all Clients. All insurance is solely the responsibility of the Client. Before a Client starts a tour, they should organize their insurance with coverage during the entire trip, for personal damages, medical expenses, repatriation expenses and loss of luggage. If a Client falls ill, all hospital, medical and repatriation expenses will be borne by the Client and the Company will not be responsible for any refund of the tour fee.

The handling and storage of luggage and personal effects are the responsibility of the Client and the Company will not accept any responsibility for loss or damage to luggage or effects.

6.

RESPONSIBILITY

The Client acknowledges, confirms and states that he understands the risk inherent in an adventure trip to an African destination and its associated activities. The Client is admitted to the tour and agrees to do the tour, trip or activity under his responsibility. The Client agrees and concedes that the Company, its representatives and workers will not be responsible for the loss or damage to the possessions, or damages or illnesses of the Client or consequent loss of life or damages that may occur from any cause unless caused directly due to the negligence of the Company.

7.

HEALTH

 

The Client will acknowledge his knowledge of the proposed itinerary and confirm that he is in good health and that he is in good physical and mental condition and therefore is capable of participating in the tour. Any Client with a special medical condition or illness must declare the nature of said condition to the Company before the start of the tour. In case of not making a declaration, your reservation may be canceled

8

COMPLAINTS AND CLAIMS

 

In the unlikely event that the Client has filed a complaint against the Company, the Company must be informed immediately, to give the Company the opportunity to investigate the situation and provide compensation. If the Client has more complaints, they must be put in writing and must be sent to the Company within 1 month of the end of the tour. If these procedures are not followed, the Company will not begin or continue any investigation into such a complaint.

9

RESPONSIBILITY AND RIGHTS OF THE COMPANY

 

The information in the brochures and paper itineraries is provided by the Company and is based on the latest information available to the Company. Printed itineraries are for guidance only. The Company reserves the right to change the facilities or transportation described in any publication without being responsible for any compensation or refund.

10

THE COMPANY'S AUTHORITY

 

Any decision made by the tour guide, acting as a representative of the Company will be recognized as final under any criteria. The Company will not be responsible for any client who commits an illegal act in any visited country, or for the consequences of such illegal act. The Client can be excluded from the tour under these circumstances without any refund. If the Company considers a client unsuitable for a tour (due to his mental state, physical illness or danger to any other Client or representative of the Company), he may refuse to continue with said Client. If a Client causes severe inconvenience or inconvenience to another Client, the Company can refuse to continue with it, without any type of refund.

11

THE CUSTOMER'S RESPONSIBILITY

 

It is the sole responsibility of the Client to ensure that the passports, visas, permits and other mandatory documents for the tour have been obtained in advance and that they are in accordance with the terms of all the countries to be visited. It is the Customer's responsibility to cover any additional costs incurred by the Customer (or by the Company on behalf of the Customer) as a result of the Customer's failure to comply with such requirements. The Company will not be responsible for any breach by the Client for not carrying the correct travel documentation.

The responsibility falls on the client to familiarize himself with the Terms and Conditions established herein and with all the requirements such as visas, documentation, payment dates and cancellation policy.

Kenya Reservations     
    +254  735  216   587

     +254  206  657   717

          +254  722  657   717

         


info@palmacaciasafaris.com

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Departmento De Reserva en España 
Tel:  +34 625 59 6224
spain@palmacaciasafaris.com

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